Hello, Customer Service.
Hello. I bought the book "Home" from your website, but it misses some pages.
Could you tell me your order number?
OK, the title of the book is "Home", right? All the copies of this book have already been sold, but we can still offer you a refund.
Alright, how can I get the refund?
A staff member will come to your house to issue you the refund, as soon as it's possible.
OK. When exactly can I expect your staff member to arrive?
There has been a large amount of orders recently, so it might take a few days. But we will try to make it within three days.